Privacy policy

Last Updated: October 16, 2026

At Neristahl, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, store, and protect the personal information you provide when you use our services, including our website, applications, and furniture sales services.

Please read this Privacy Policy carefully to understand our information practices and the choices available to you regarding your personal information.

1. Scope of This Privacy Policy

This Privacy Policy applies to individuals who visit our website, browse our products, or make purchases through our online store.

It covers information that we collect directly from you, including information you provide when you place an order, register an account, participate in a survey, or communicate with our customer service team. It also covers information collected through technological means, such as cookies and similar tracking technologies, when you interact with our website.

The information we collect and the ways in which we use it may depend on how you interact with our website, the services you use, and the choices you make regarding your privacy preferences.

2. Information Collection and Use of Cookies

2.1 Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or purchasing our products. Depending on your activities, this information may include:

  • Your name.

  • Your email address.

  • Your phone number.

  • Your shipping address.

  • Payment information necessary to process your purchases.

  • Other information you provide when registering an account, completing a survey, submitting a request, or communicating with our customer service team.

We may also collect information about your interactions with our website, including the pages you visit, the products you view or express an interest in, the duration of your visits, and other browsing activity.

This information helps us understand how visitors use our website, process orders, respond to customer requests, and improve our products and services.

Payment information is handled as necessary to complete transactions and support related payment processing. The information collected and retained may depend on the payment method and the services provided by our payment processors.

2.2 Use of Cookies and Similar Technologies

We use cookies and similar technologies to help improve your experience on our website. Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website. They may help the website remember information about your visit and support certain website functions.

Depending on the technologies enabled on our website, we may use the following categories of cookies:

Essential Cookies

Essential cookies are necessary to support important website functions, such as adding products to your shopping cart, maintaining your shopping session, and completing purchases. These cookies help ensure that essential parts of the online shopping process function properly.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website. They may provide information about page visits, browsing behavior, and website performance. We use this information to evaluate and improve our website's functionality and user experience.

Marketing Cookies

Marketing cookies may be used to help display advertisements that are more relevant to your interests and to evaluate the effectiveness of marketing activities.

You may be able to manage or disable certain cookies through your browser settings or the cookie preference controls available on our website. Disabling some cookies may affect website functionality or the availability of certain features.

Where required by applicable law, we will obtain consent before using non-essential cookies and similar technologies and will provide appropriate mechanisms for managing your preferences.

3. How We Use and Share Information

3.1 How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To process, confirm, fulfill, and ship your orders.

  • To provide you with updates, promotional announcements, special offers, and other marketing communications where permitted by applicable law and consistent with your preferences.

  • To improve our website, products, services, and overall shopping experience.

  • To respond to your questions, inquiries, requests, and customer service concerns.

  • To detect, investigate, prevent, and address fraud, unauthorized transactions, and other illegal activities.

  • To support order administration, payment processing, and related customer service operations.

  • To comply with applicable legal obligations and protect our legitimate business interests where permitted by law.

Where applicable law requires consent for certain communications or data processing activities, we will seek or rely on an appropriate legal basis before carrying out those activities.

You may opt out of marketing communications using the unsubscribe instructions provided in the communication or by contacting us, where applicable.

3.2 How We Share Your Information

We do not sell your personal information to third parties or share it indiscriminately. However, we may disclose personal information in the following circumstances when necessary and permitted by applicable law:

Logistics and Shipping Service Providers

We may share relevant information, such as your name, shipping address, phone number, and order details, with delivery companies, carriers, and other logistics providers to arrange shipment, deliver your purchases, and provide related shipping services.

Technology and Marketing Service Providers

We may share relevant information with technology, website hosting, analytics, advertising, and marketing service providers that help us operate our website, provide our services, analyze website performance, or conduct marketing activities.

These providers are expected to handle information in accordance with applicable contractual requirements and privacy obligations. Where required, we take appropriate steps to ensure that information is processed only for authorized purposes.

Legal Requirements and Lawful Requests

We may disclose information when required to do so by applicable law or in response to valid legal requests from courts, government agencies, law enforcement authorities, or other authorized bodies.

We may also disclose information where necessary to protect our rights, address fraud or security issues, or comply with applicable legal obligations.

Any disclosure will be limited as appropriate to the relevant purpose and applicable legal requirements.

4. Data Storage and Cookie Management

4.1 Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required for the relevant purposes, we will take reasonable steps to securely delete it or otherwise dispose of it in accordance with applicable laws and our data retention practices.

The retention period may vary depending on the type of information, the purpose for which it is used, applicable recordkeeping requirements, and whether the information is needed to resolve a dispute or protect our legal interests.

4.2 Your Rights and Choices Regarding Cookies

You can use your browser settings to block or delete cookies. Depending on your browser and device, you may also be able to control how certain cookies are stored or used.

Please note that blocking or deleting certain cookies may affect the functionality of our website, including shopping cart features, checkout, saved preferences, and other online shopping functions.

Where applicable law requires consent for non-essential cookies, continuing to browse our website will not, by itself, replace the need to obtain the required consent. You can manage your cookie preferences through the available consent controls, where provided.

We encourage you to review your cookie settings periodically so that they reflect your preferences.

5. Your Privacy Rights

Depending on your state or country of residence and the privacy laws applicable to your information, you may have certain rights regarding your personal information.

These rights may include the following:

Right of Access

You may request access to the personal information we maintain about you, subject to applicable legal requirements and exceptions.

Right to Correction

You may request that we correct personal information that is inaccurate or incomplete, where applicable.

Right to Deletion

You may request the deletion of your personal information when the request meets the conditions established by applicable law. Certain information may need to be retained where permitted or required by law, including information necessary to complete transactions, maintain required business records, resolve disputes, or prevent fraud.

Right to Object

Where applicable law provides this right, you may object to certain uses of your personal information, including certain processing activities for marketing or analytics purposes.

You may also opt out of marketing communications in accordance with the instructions provided in those communications.

Right to Withdraw Consent

Where we process personal information on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, and some services may be affected if the relevant processing is necessary to provide them.

To exercise any of these rights, please contact us by email using the contact information provided in Section 8 of this Privacy Policy. We will review and respond to your request within the time period required by applicable law.

For your protection, we may need to verify your identity or request additional information before processing certain requests. We will explain any applicable limitations or exceptions where appropriate.

6. Legal Bases and Compliance

We process personal information on appropriate legal bases, depending on the purpose of the processing and the laws that apply to the relevant activity.

These legal bases may include:

Consent

We may process personal information with your consent when consent is required or when we choose to rely on consent as the legal basis for a particular activity. This may include certain marketing activities or the use of non-essential cookies and similar technologies.

Performance of a Contract

We may process personal information when necessary to enter into or perform a contract with you, including processing your orders, arranging payment, delivering your purchases, and providing related customer service.

Compliance with Legal Obligations

We may process or retain personal information when necessary to comply with applicable laws, regulatory requirements, lawful requests, or legally required recordkeeping obligations.

Legitimate Interests

Where permitted by applicable law, we may process personal information for legitimate business purposes, such as improving our services, maintaining website security, preventing fraud, managing our operations, and protecting our legal rights. When relying on legitimate interests, we consider applicable legal requirements and any relevant rights and interests of individuals.

We are committed to handling personal information in accordance with applicable data protection and privacy laws, which may include the General Data Protection Regulation (GDPR) where it applies and relevant U.S. federal and state privacy laws.

We seek to collect only the information reasonably necessary for the purposes described in this policy and use reasonable security measures, including encryption and access controls where appropriate, to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We do not disclose personal information to third parties without an appropriate legal basis. Depending on the circumstances, information may be shared without consent when the disclosure is otherwise permitted or required by applicable law, such as when necessary to fulfill an order, provide a requested service, or respond to a valid legal obligation.

Where required by applicable law, we will provide additional privacy notices, consent mechanisms, or options for exercising privacy rights.

7. Children's Privacy

We take the protection of children's personal information seriously. Our website and services are not intended for children below the age at which they may lawfully use these services under applicable law, and we do not knowingly collect personal information directly from children in violation of applicable legal requirements.

If we become aware that we have collected personal information from a child without the required parental or legal guardian consent, we will take reasonable steps to review the circumstances and delete the information as soon as reasonably practicable when required by law.

If you believe that we may have collected personal information from a child, or if you are a child's parent or legal guardian and wish to inquire about, access, correct, or request the deletion of the child's personal information, please contact us using the information provided in Section 8 of this Privacy Policy.

We will review and respond to such requests in accordance with applicable law and take appropriate action where necessary.

8. Contact Information

If you have questions about this Privacy Policy, our information collection practices, the use of cookies, or your privacy rights, or if you would like to submit a request concerning your personal information, please contact us using the information below.

Business Name: Neristahl

Email: customer@neristahl.com

Phone: +1 (904) 638-2741

Business Address: 8090 Atlantic Blvd #G112, Jacksonville, FL 32216, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

When contacting us about a privacy request, please describe your question or request clearly. We may request additional information when necessary to verify your identity and protect your personal information.

We are committed to reviewing privacy inquiries and responding within the timeframes required by applicable law.

Thank you for choosing Neristahl. We value your trust and are committed to handling your personal information responsibly.