Shipping policy

Last Updated: October 16, 2026

This Shipping and Delivery Policy applies to all orders placed through the Neristahl website. Please read this policy carefully before placing an order.

1. Order Processing Time

We process orders at our warehouse from Monday through Friday, excluding weekends and public holidays.

Our standard order processing time is 1–3 business days.

Once your order has been processed, it will proceed to the shipping stage. Order processing time is separate from the transit time required for delivery.

2. Shipping and Carriers

After your order has been dispatched, it may be shipped through one of the following carriers:

  • DHL

  • UPS

  • USPS

We select the appropriate shipping method based on the delivery destination, shipping efficiency, and warehouse arrangements, with the aim of ensuring that your package is handled and delivered safely.

The specific carrier assigned to your order will be confirmed in the shipping confirmation email or tracking information provided after dispatch.

All orders include tracking services. Once your tracking number is available, you can use it to check your package's delivery progress.

3. Estimated Delivery Time

After order processing is complete and your order has been shipped, the estimated transit time is 5–8 business days.

Actual delivery times may vary due to circumstances including, but not limited to:

  • Customs clearance procedures, where applicable

  • Public holidays and peak shipping periods

  • Weather conditions or force majeure events

  • Local delivery network conditions

  • Other circumstances beyond our reasonable control

The stated delivery timeframe is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

4. Estimated Total Delivery Time

The estimated total time from successful payment to delivery is approximately 6–11 business days, calculated as follows:

  • Order processing time: 1–3 business days

  • Transit time after shipment: 5–8 business days

These timeframes are estimates. Actual delivery may take longer due to carrier operations, customs procedures where applicable, weather, or other circumstances beyond our reasonable control.

We will make reasonable efforts to provide shipping information and assist with delivery-related inquiries when needed.

5. Shipping Destinations

We currently ship to destinations within the United States.

Please ensure that the shipping address entered at checkout is accurate, complete, and within our supported delivery area.

6. Shipping Fees

Shipping fees are calculated according to the total order amount as follows:

  • Orders totaling less than $79.99 are subject to a $6.00 shipping fee.

  • Orders totaling $79.99 or more qualify for free shipping.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

7. Order Tracking

After your order has been shipped, we will send you a shipping confirmation email containing your tracking number, once available.

If you do not receive the email, please check your inbox's spam or junk folder.

You can use the tracking number to check your package's shipping status and delivery progress through the carrier's tracking service.

Please note that tracking information may take some time to appear or update after dispatch, depending on the carrier's systems.

If your tracking information has not updated for an extended period or you have concerns about your delivery, please contact our customer service team for assistance.

8. Shipping Address Changes

If you need to change your shipping address, please email our customer service team within 24 hours of placing your order.

After the 24-hour period, your order may already have entered processing or shipping. Therefore, we cannot guarantee that an address change will be possible.

If your order has already been dispatched, changes may depend on the carrier's procedures and available services. Please contact us as soon as possible if you notice an address error.

Customers are responsible for providing accurate and complete shipping information when placing an order. Any address change remains subject to confirmation by our customer service team and, where applicable, the shipping carrier.

9. Failed Delivery and Shipping Exceptions

If the carrier is unable to deliver your package on the first attempt, it may take one or more of the following actions, depending on its policies and local delivery conditions:

  • Attempt delivery again, typically one or two additional times, depending on the carrier's procedures.

  • Leave a delivery notice instructing the recipient to collect the package from a designated location.

  • Hold the package temporarily at a local delivery facility or logistics center.

If delivery attempts continue to fail or the carrier cannot contact the recipient, the package may be returned to the shipping warehouse.

In such circumstances:

  • Incorrect or incomplete address: If the package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order, where permitted by applicable law.

  • Returned package: If the package is successfully returned to us, we will contact the customer to discuss the available next steps, which may include reshipping the order or issuing a refund, depending on the circumstances of the order and applicable law.

We recommend providing a complete and accurate shipping address and a valid contact number when placing your order to help prevent delivery problems.

If a delivery issue occurs, please contact our customer service team so we can review the situation and discuss the appropriate resolution.

10. Customer Service

If you have any questions or concerns regarding your order, shipping, tracking information, or delivery, please contact us using the details below:

Brand Name: Neristahl

Email: customer@neristahl.com

Phone: +1 (904) 638-2741

Business Address: 8090 Atlantic Blvd #G112, Jacksonville, FL 32216, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

We will make reasonable efforts to respond to your inquiry and assist you with your shipping or delivery concerns.