Order Cancellation Policy

At Neristahl, we understand that circumstances may change and that customers may sometimes need to cancel an order after placing it. This Cancellation Policy explains the conditions under which an order may be canceled, how refunds are processed, and what you need to know when requesting an order cancellation.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request by contacting us through the contact information provided on our website.

Once your cancellation request has been reviewed and confirmed as eligible, you will receive a full refund of the amount you paid for the order, at no additional cancellation charge.

Please contact us as soon as possible if you need to cancel your order, as cancellation eligibility depends on whether the order has already been shipped.

2. Cancellation of Shipped Orders

Once an order has been shipped, it can no longer be canceled under this Cancellation Policy.

However, after your order has been delivered, you may initiate a return request in accordance with our applicable Return Policy. To begin the return process, please follow the return instructions provided with your package, where available, or contact our customer service team for assistance.

Please refer to our Return Policy for the applicable return conditions and procedures.

3. Refund Process

Processing Time

After we confirm that your order meets the applicable cancellation conditions, we will process your refund within 1–5 business days.

Please note that this timeframe refers to our refund processing period. The time it takes for the refunded funds to appear in your account may depend on your original payment method and the processing time of your bank or payment provider.

Refund Method

Approved cancellation refunds will be issued to the original payment method used to complete the purchase.

We do not change the refund method under this policy. Please ensure that your original payment method remains available for the refund to be processed where applicable.

4. Contact and Assistance

If you have any questions about canceling an order or need assistance submitting a cancellation request, please contact our customer service team using the information below.

Business Name: Neristahl

Email: customer@neristahl.com

Phone: +1 (904) 638-2741

Business Address: 8090 Atlantic Blvd #G112, Jacksonville, FL 32216, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

We appreciate your understanding and are committed to providing clear information and helpful support throughout the order cancellation process.